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Hello, I'm

Kyle Stengline

Senior ServiceNow Developer

CSA CIS-ITSM CCAR-F CCDV-F

Building enterprise ITSM solutions on the Now Platform since March 2017.

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About

Kyle Stengline

I'm a Senior ServiceNow Developer building enterprise ITSM solutions since March 2017, across financial services, insurance, aerospace, and consulting. I've held senior engineering roles at ServiceNow itself and ManTech supporting NASA's Jet Propulsion Laboratory, and currently work at NewRocket — where I configure and develop Service Portal experiences for clients across CSM and ITSM. My focus is on Service Portal, Flow Designer, platform integrations, and full-cycle automation. I leverage Claude Code and prompt engineering, consistently delivering faster and higher-quality results.

On a personal note, I live in San Diego, where I've learned Kung Fu, Krav Maga, sailing, and voice acting. I can also juggle - yes, really. I've traveled through 46 states and 5 countries - I highly recommend Santorini and Naxos. From time to time, I play guitar - not enough to go pro, but just enough to say I play.

Skills

Modules

  • ITSM
  • CSM
  • Asset Management
  • Task Management
  • Agent Workspace

Platform Development

  • Flow Designer
  • Workflow
  • Business Rules
  • Client Scripts
  • Script Includes
  • Scheduled Jobs
  • Fix Scripts
  • Email Scripts
  • UI Actions
  • Inbound Actions

Configuration & UI

  • Service Portals
  • Widgets
  • UI Policies
  • ACLs
  • User Criteria
  • Record Producers
  • Transform Maps
  • Maintain Items
  • System Properties
  • Update Set Management
  • Notifications
  • Email Templates
  • Event Registry

AI & Engineering

  • Claude Code
  • Prompt Engineering
  • JavaScript
  • Glide APIs
  • HTML / CSS
  • REST APIs
  • IntegrationHub
  • Scripted REST APIs

Certifications

Experience

NewRocket

Senior Software Engineer

Apr 2025 – Present
  • Architect and deliver Service Portal experiences for enterprise clients across multiple ServiceNow instances, supporting both CSM and core ITSM use cases
  • Leverage Claude Code and prompt engineering to accelerate portal development, achieving a 100% increase in productivity through pre-built accelerators and AI-assisted development workflows
  • Build custom portals using JavaScript, HTML, and CSS in a fast-paced, client-facing environment, driving on-time go-lives across engagements
  • Co-built an end-to-end custom Catalog Item with Multi-Row Variable Sets, plus a Flow and Subflow that moved the Requested Item through its full lifecycle and generated a task for each row of the Multi-Row Variable Set

ManTech · NASA Jet Propulsion Laboratory

Senior ServiceNow Developer

Jan 2024 – Apr 2025
  • Updated billing records for thousands of assets using Transform Maps, completing the effort within one week
  • Designed and implemented custom Flows, Subflows, and Flow Actions to efficiently manage asset records
  • Integrated with the FedEx API for real-time asset shipping and tracking through Scheduled Jobs, Script Includes, and Flow Designer
  • Updated and enhanced custom Catalog Items and Widgets to present data in a streamlined, user-friendly way

Alliant Insurance Services

Senior ServiceNow Developer

May 2023 – Dec 2023
  • Engineered Client Scripts, Business Rules, and Script Includes to automate processes across RITMs, INCs, Problems, and custom tables
  • Designed and implemented custom Flows, Subflows, and Flow Actions to automate group membership, and used IntegrationHub to create Zoom channels and manage Active Directory (AD) groups
  • Handled daily administration of users, groups, and tickets

ServiceNow

Senior Software Engineer

Apr 2021 – May 2023
  • Leveraged Flow Designer to create and optimize Flows, Subflows, and Flow Actions, enabling efficient configuration and enhancement of virtual machines through REST APIs
  • Developed Script Includes and Client Scripts for retrieving table data and populating Catalog Item variables and Multi-Row Variable Sets
  • Pioneered Widgets that execute table queries to display data on the Service Portal and support user-friendly CSV imports, streamlining Multi-Row Variable Set population
  • Engineered custom applications that transformed story creation and triage processes across ServiceNow instances via REST APIs

Lincoln Financial Group

ServiceNow Developer, Application Development

Sep 2018 – Apr 2021
  • Developed custom Client Scripts, Business Rules, and Script Includes, automating critical processes within RITMs, INCs, Problems, Tasks, and custom tables through JavaScript and Glide APIs
  • Led the successful implementation of Agent Workspace, customizing it for seamless integration with the IT Service Desk
  • Implemented robust security through ACLs and User Criteria, securing tables, Catalog Items, Record Producers, and custom fields
  • Engineered Workflows, custom tables, Notifications, and Email Scripts, significantly streamlining business processes

Bridgepoint Education

ServiceNow Developer

Mar 2017 – Sep 2018
  • Solely managed a user base of 3,500 and administered five instances, including daily user access, INCs, RITMs, and CHGs
  • Designed and developed custom applications, Catalog Items, and Workflows to meet the diverse needs of multiple departments
  • Created Client Scripts, Script Includes, Business Rules, and Inbound Actions, integrating with third-party applications to enhance functionality and efficiency

Let's Connect

Pull up a chair, kick off your shoes and say hello.

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